We stand behind our product. If you're not satisfied, we offer a fair refund policy.
Request a refund within 30 days of your purchase date
We evaluate each request fairly and work to resolve issues first
Approved refunds processed within 5-7 business days
Reach out to our support team within 30 days of purchase with your issue.
Within 30 days
Work with our team to attempt to resolve any technical issues.
24-48 hours
If issues cannot be resolved, we'll evaluate your refund request.
1-2 business days
Approved refunds are processed through the original payment method.
5-7 business days
We require that you contact our support team first to attempt to resolve any issues. Most problems can be solved quickly with our technical assistance.
Upon refund approval, your license will be deactivated and you must remove the module from your PerfexCRM installation.
Refunds are processed through the original payment method. Bank processing times may vary. Credit card refunds typically appear within 5-7 business days.
Contact our support team at info@perfexapi.com with your order number and detailed explanation of the issue you're experiencing.
Your order number, purchase email, PerfexCRM version, PHP version, and a detailed description of the issue including any error messages.
We do not offer partial refunds. Refunds are processed for the full purchase amount if approved.
Contact support immediately. We can help you upgrade to the correct license type by paying the difference, or process a refund if within 30 days.
We're here to help. Contact our support team and we'll work to resolve your issue.
Email: info@perfexapi.com
Response Time: Within 24 hours